1. Introduction

Sheba Kitchen Appliances respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, make a purchase, submit an enquiry or communicate with us.

By using our website and services, you acknowledge that you have read this Privacy Policy.

We handle personal information in accordance with applicable Kenyan data protection laws, including the Data Protection Act, 2019.

2. Information We Collect

We may collect the following categories of personal information:

Personal and Contact Information

• Full name.

• Email address.

• Telephone number.

• Delivery and billing address.

• Business or company details where provided.

Order and Transaction Information

• Products purchased or requested.

• Order history and quotations.

• Payment confirmation and transaction references.

• Delivery and installation details.

Website Information

• IP address.

• Browser type and device information.

• Website usage and browsing activity.

• Cookies and similar tracking technologies.

Enquiry Information

Information you provide through contact forms, emails, WhatsApp messages, telephone calls and other communication channels.

3. How We Collect Information

We may collect personal information when you:

• Create an account on our website.

• Place an order or request a quotation.

• Complete a contact or enquiry form.

• Subscribe to our newsletter or updates.

• Contact us by phone, email or WhatsApp.

• Browse or interact with our website.

• Participate in surveys or provide feedback.

We may also receive information from payment service providers and delivery partners where necessary to process your transactions.

4. How We Use Your Information

We use the information collected for legitimate business and service purposes, including:

• Processing and managing customer orders.

• Preparing quotations and invoices.

• Arranging product deliveries and installations.

• Responding to customer enquiries.

• Providing after-sales support and warranty assistance.

• Managing customer accounts.

• Processing payments and preventing fraudulent transactions.

• Improving our website, products and services.

• Sending order updates and important service communications.

• Sending promotional information where you have provided the required consent.

5. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Sheba Kitchen Appliances does not intentionally store complete payment card details on its website servers. Payment information is handled according to the security and privacy practices of the relevant payment provider.

Customers should review the privacy policies of their chosen payment providers before completing transactions.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember shopping cart contents.

• Maintain login sessions.

• Remember website preferences.

• Understand website traffic and performance.

• Improve website functionality and user experience.

You can manage or disable cookies through your browser settings. Some website features may not function correctly when cookies are disabled.

Where required, we will request consent before using non-essential cookies or tracking technologies.

7. Sharing of Personal Information

We do not sell or rent customers’ personal information.

We may share relevant information with trusted third parties where necessary to operate our business, including:

• Payment processing providers.

• Delivery and logistics companies.

• Website hosting and technical service providers.

• Website analytics and security service providers.

• Professional advisers and legal authorities where required by law.

Third parties receiving personal information are expected to handle it appropriately and securely.

8. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

These measures may include:

• Secure website connections.

• Restricted access to customer information.

• Password protection and access controls.

• Regular website maintenance and security updates.

• Appropriate data backup procedures.

However, no method of transmitting or storing information online is completely secure. We cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

Some information may be retained for longer periods where required for accounting, taxation, legal obligations, dispute resolution, warranty records or legitimate business purposes.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Your Data Protection Rights

Subject to applicable Kenyan law, you may have the right to:

• Be informed about how your personal information is used.

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Object to certain forms of personal data processing.

• Request restriction of processing in applicable circumstances.

• Withdraw consent where processing is based on consent.

• Request information about certain disclosures of your personal information.

• Lodge a complaint with the Office of the Data Protection Commissioner in Kenya.

To exercise your rights, contact us using the details provided below.

11. Marketing Communications

We may send promotional emails or other marketing communications where permitted by applicable law.

You may opt out of marketing communications at any time by using the unsubscribe link provided in the message or contacting us directly.

Opting out of marketing communications will not affect essential order updates, payment notifications or other service-related communications.

12. Third-Party Websites

Our website may contain links to third-party websites, payment platforms or external services.

We are not responsible for the privacy practices, content or security of external websites. We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Our website and services are intended for general business and adult consumer use. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation.

14. International Data Transfers

Some of our website hosting, payment, analytics or technical service providers may process information outside Kenya.

Where personal information is transferred outside Kenya, we will take steps to ensure that such transfers comply with applicable data protection requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technology or legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage customers to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, contact us:

Sheba Kitchen Appliances

Ladhies Road, Nairobi, Kenya

Phone/WhatsApp: +254 799 824531

Email: info@shebakitchenappliances.co.ke

Website: https://shebakitchenappliances.co.ke/

We are committed to respecting your privacy and handling your personal information responsibly.

Sheba Kitchen Appliances – Commercial Kitchen Solutions.